From the first contact to the final inspection - you guys were responsive, communicative, and on top of everything.
When I initially called - everyone at Alden had just left for their annual retreat, but that did not impact our service. They scheduled Thomas to come out that day!
Thomas was great in every aspect! He knows what he is doing, answered all my questions (which there were many!) and was always available, as well as, keeping a close eye on all work.
They came in and did the installation quickly and it looks great!
We had some extra work done through Alden, including new siding, deck cover and interior water damage. Overall cleanup was the only thing that I didn't feel was as good as it could have been. We had a pretty large trash pile in the backyard for a while - the interior crew was tasked with hauling it off - they got most of it but not all. The interior cleanup wasn't all that great - they ran a wet mop over the floors which didn't really get up all the dust from the repairs. They left 1 door un-attached leaning against the wall that I had to re-install. We had to scrub the hardwoods to get all the dust out of the cracks.
I like to deal with local companies. When we first met the folks from Alden it was at the ChiliPfest in Pflugerville. Local references were great and we obviously made the right choice. The whole process was really painless on us and I do appreciate your hard work, dedication and customer service.
our service area